Introduction
Fluid Journey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fluidjourney.sbs (the "Site") or use our styling services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Last updated: June 15, 2024
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Register on our Site
- Complete forms or submit inquiries
- Subscribe to our newsletter
- Book styling consultations or services
- Participate in contests, promotions, or surveys
- Contact our customer support
The personal information we may collect includes:
- Name, email address, phone number, and postal address
- Payment information (credit card details, billing address)
- Style preferences and wardrobe information
- Body measurements and photographs (when provided for styling purposes)
- Communication history with our team
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address, browser type, and operating system
- Pages visited and time spent on our Site
- Referring websites or search terms
- Device information (type, model, screen size)
- Location data (if enabled on your device)
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing Services: To deliver the styling services you request, customize recommendations based on your preferences, and fulfill your orders
- Customer Service: To respond to your inquiries, resolve issues, and provide support
- Communication: To send you service updates, appointment confirmations, and requested information
- Marketing: To send newsletters, promotional offers, and information about new services (with your consent)
- Improvement: To analyze usage patterns, improve our website functionality, and enhance our service offerings
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety and Security: To protect against fraud, unauthorized transactions, and other potential liabilities
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist us in providing services (payment processors, hosting providers, email services)
- Business Partners: Trusted partners who help us deliver services (such as personal shoppers or stylists who work with us)
- Legal Requirements: In response to a subpoena, court order, or legal process
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets
- With Your Consent: In other cases where we have your explicit permission
We do not sell your personal information to third parties for marketing purposes.
Cookie Policy
What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They help the website recognize your device and remember certain information about your visit.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of our website (login, shopping cart)
- Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information
- Functionality Cookies: Allow the website to remember choices you make (username, language preferences)
- Targeting Cookies: Used to deliver content relevant to your interests and measure the effectiveness of marketing campaigns
Managing Cookies
You can control and manage cookies in various ways. Most web browsers allow you to delete existing cookies, block certain types of cookies, or receive a warning before a cookie is placed on your device. Please note that if you disable cookies, some features of our website may not function properly.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request copies of your personal information
- Rectification: The right to request that we correct incomplete or inaccurate information
- Erasure: The right to request that we delete your personal data (under certain conditions)
- Restriction: The right to request that we restrict the processing of your data
- Data Portability: The right to request that we transfer your data to another organization
- Objection: The right to object to our processing of your personal data
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security of your data.
Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fluid Journey
89 Justine Pines
Leeview, IP16 4UL
United Kingdom
Email: [email protected]
Phone: +44 375 200 6839
