Terms & Conditions

Please read these terms carefully before using our services

Introduction

Welcome to Fluid Journey. These Terms and Conditions govern your use of the Fluid Journey website (fluidjourney.sbs) and the styling services provided by Fluid Journey.

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.

Last updated: June 15, 2024

Website Use

Acceptable Use

When using our website, you agree to:

  • Use the website in a manner consistent with all applicable laws and regulations
  • Not engage in any activity that could disable, overburden, or impair the proper functioning of the website
  • Not attempt to gain unauthorized access to any part of the website, other accounts, or computer systems connected to our website
  • Not use the website to distribute malware, viruses, or other malicious code
  • Not harvest or collect information about other users without their consent

Account Creation

To access certain features of our website or book services, you may need to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your account credentials confidential
  • Be responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

Age Restrictions

Our website and services are intended for users who are at least 16 years of age. By using our website, you represent and warrant that you are at least 16 years old. If you are under 16, please do not use our website or services.

Services and Bookings

Service Description

Fluid Journey offers various styling services, including but not limited to personal styling, wardrobe audits, event styling, personal shopping, and style workshops. The specific details, pricing, and availability of these services are described on our website.

Booking and Cancellation

When booking our services, you agree to:

  • Provide accurate information for the booking
  • Pay the specified fees for the services
  • Adhere to our cancellation policy (detailed in our Refund Policy)
  • Arrive on time for scheduled appointments

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will make reasonable efforts to notify you promptly and offer alternative dates or refunds as appropriate.

Client Obligations

As a client of our styling services, you agree to:

  • Cooperate with our stylists and provide necessary information
  • Communicate openly about your style preferences, budget, and expectations
  • Respect the professional advice and recommendations of our stylists
  • Treat our staff with courtesy and respect

User Responsibilities and Conduct

Community Guidelines

If you engage with our content through comments, reviews, or social media, you agree to:

  • Communicate in a respectful and constructive manner
  • Not post content that is offensive, discriminatory, or harmful
  • Not engage in harassment or bullying of other users or our staff
  • Not post spam, advertisements, or irrelevant content
  • Not impersonate others or misrepresent your affiliation with any person or entity

Content Removal

We reserve the right to remove, at our sole discretion, any user-generated content that violates these terms or that we find objectionable for any reason. We may also restrict or block users who repeatedly violate these guidelines.

Intellectual Property

Our Content

All content on the Fluid Journey website, including text, graphics, logos, images, videos, and software, is the property of Fluid Journey or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and content for personal, non-commercial purposes. This license does not include:

  • Modifying or copying our materials
  • Using our materials for commercial purposes
  • Attempting to reverse engineer any software on our website
  • Removing any copyright or proprietary notations
  • Transferring the materials to another person or "mirroring" the materials on any other server

User Content

If you submit content to our website (such as reviews, comments, or photos), you grant Fluid Journey a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute that content in any media. You represent that you have the right to grant this license.

Trademark Notice

Fluid Journey and related logos are trademarks of Fluid Journey. You may not use these marks without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law:

  • Fluid Journey provides the website and services "as is" and "as available" without warranties of any kind, either express or implied
  • We do not guarantee that our website will be uninterrupted, secure, or error-free
  • We will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or services
  • Our total liability for any claims related to these Terms shall not exceed the amount you paid for the specific service giving rise to the claim

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Fluid Journey, its officers, directors, employees, agents, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from your violation of these Terms or any activity related to your account (including negligent or wrongful conduct).

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Fluid Journey. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Fluid Journey shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available through third-party websites.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically for any updates.

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms and Conditions.

Upon termination, your right to use our services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Fluid Journey
89 Justine Pines
Leeview, IP16 4UL
United Kingdom

Email: [email protected]
Phone: +44 375 200 6839